About the Role: As an App Support Specialist at DoctorToHome, you play a key role in ensuring patients have a smooth and hassle-free experience using the app. By providing exceptional customer support and resolving technical issues, you’ll help create a positive experience for every user.
Job Details:

• Interview Method: On-call
• Job Timings: 9:00 am to 9:00 pm (Rotational Shifts)
• Job Type: Full-Time
• Work From Home: Yes
• Salary: Rs. 12,000 per month
• Languages Required: English, Hindi, Marathi

Responsibilities:

• Respond promptly to patient inquiries via phone, email, and in-app chat with a professional attitude.
• Troubleshoot technical issues related to the DoctorToHome app effectively and efficiently.
• Provide clear guidance on app features, appointment bookings, and billing processes.
• Listen actively and empathetically to patient concerns, ensuring their issues are resolved satisfactorily.
• Follow company policies and maintain professionalism during all interactions.
• Record patient interactions accurately and ensure follow-ups when required.
• Contribute to a positive experience for all patients using the DoctorToHome app.
• Stay informed about app updates, features, and the latest healthcare industry trends.

Qualifications:

• At least 1 year of experience in customer service or a related role.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work both independently and collaboratively.
• Proficiency in using computers, email platforms, web apps, and mobile devices.
• A passion for patient care and a commitment to exceptional service.
• Knowledge of the healthcare industry is a plus.

Location: Not applicable (Remote Work).
Why Join Us?
Join a forward-thinking team committed to revolutionizing healthcare access through technology. At DoctorToHome, you’ll expand your technical expertise, work on impactful projects, and grow in a dynamic and innovative environment.